After verifying your ID, the South African Social Security Agency offers simple online and offline methods to SASSA change phone number. This guide will show you how to update your contact information if you’re an SASSA SRD Grant holder who has lost access to your old number. Also, you will receive your grant updates, payment dates, and other notifications via your registered number. 

You will be unable to receive updates about your SASSA grant if you lose your registered phone number. Furthermore, if you change banking details or personal details then you need to inform SASSA because if SASSA is unfamiliar with your current update then they delay grant payments.

If you want to change your number then follow several steps below. The most accessible and convenient is online via the SASSA website. There are offline options for those who cannot access the internet or don’t have it. Please look over the complete steps and make your mind swift:

Step 1: Visit SASSA Portal

Click this link and visit SASSA official portal if you want to change your number https://srd.sassa.gov.za/sc19/contact

Step 2: Provide Details

If you do not know your ID number, please read the instructions below to learn where to locate it. Submit the form now. Double-check all details provided before you submit the form. Verify your new email address and phone number. The page will redirect you to a new one where your email address must be verified. Enter the email address and the new number you used when registering for the SRD Grant, then click the ” Submit” Button.

Step 3: The Reason for the Change

You will now be asked to specify the reason for changing the number.Select the reason for changing your number. Choose from one of the options below:

• Lost or stolen cell phone
• You can’t contact someone if you use their phone number when applying.
• You may have other reasons for not having access to your mobile number.

Step 4: Verify your new cell phone number.

You will be sent an OTP to your new number after you provide the reason. Click on submit after entering the OTP code. You will receive an email from SASSA once your number has been updated. All future updates on SRD grants will also be sent to the new number.

You can retrieve your SASSA SRD application ID if you’ve lost it. SASSA uses this 6-digit number to identify the grant you applied for. To get your application number, follow the steps below:

• BY this link you will visit https://srd.sassa.gov.za/sc19/status.

• Your South African ID number and your old mobile phone without any spaces is required.

• The “Submit” button will appear. In the first row, you will see your 6-digit ID. Continue the process above to update your Contact Details

When updating your mobile number, please keep the following in mind:

• Be patient if you experience glitches, and submit the form again at a later time. The form may be unable to be submitted temporarily due to technical issues. If things are difficult, keep trying. Wait a little while before submitting again.

• Check your phone number twice to ensure it is correct.

• Save your Application ID for future usage.

• SASSA must be informed of the exact reason for your change in phone number. SASSA will terminate your grant if you provide incorrect information.

• If you want to withdraw money from an ATM without a card, you must register your mobile number with RICA. Your payment can be withdrawn only if you have registered your phone through RICA. PINs will then be sent to your registered number.

• You can only update your details once every 24 hours.

You now know how to update your SRD Grant phone number, with or without a SASSA application ID. This can be done through SASSA’s online services or direct customer support. Keep your identification details safe after changing them. Do not divulge confidential information about grants to unauthorized individuals. With your new number, you can receive SRD grants without interruption. Contact SASSA immediately if you encounter any further problems.